We provide unparalleled technical support, configuration assistance and training, supporting both hardware and software. Our dedicated team of experts, including Support Engineers and Technical Service staff, are available 24 hours a day, 7 days a week to serve you.
We consider technical support and training a top priority at Sound Payments. Easy integration is not possible without proven experts and trainers ready to assist — and we recognize how important that is to our customer. Sound Payments uses Lean Six Sigma to ensure optimal performance and to catch deficiencies. The result is an invaluable service to support our customers’ overall and long-term success.
Our Technical Support Center prides itself on accuracy and speed. We know you need questions answered by knowledgeable professionals and time is of the utmost importance.
Sound Payments uses a state-of-the-art Call Center and Customer Relationship Management (CRM) Integration software to make the process more efficient and accountable.
The technical support team, while designed to optimize problem solving most efficiently, also analyzes the effectiveness of the resources. Dedicated team members provide continuous client communications and individualized attention for problem-solving.
We use a three-step process to understand the training needs of customers and for continuous improvement strategies. To ensure sustainable operations, we provide customer training on setup, implementation, customization and other aspects of integration.
Certification training is offered both in-house or at the client site. Training addresses the specific needs of all Tier suppliers. Lean and Project Management training are provided on demand.