SOUNDPAYMENTS | Mildred Chan, Director of Product Management
Mildred is Director of Product Management at Sound Payments. She is a 15-year payments and cash management professional with extensive experience developing and managing projects, developing solution paths, and partner success programs.
Director, Director of Product Management, Product Management, Sound Payments, payments, solutions, ISV, EMV
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Raymond C. Prothero

Vice President Products & Programs, Petro Division

 

Raymond Prothero is new to the Sound Payments team and is Vice President of the Petroleum Division in both Product and Program execution. Prothero leads his team in building best in class designing, building and delivery of Sound Payments Petro solutions.

 

Prothero is a firm believer of building for quality, scalability and efficiency. In his past roles Prothero has served both in the field as a Program/Project consulting manager, solutions architect and solutions engineer. His customers ranged from small scale single site integrations to full enterprise rollouts of varying innovative technical solutions for the Petro market.

 

In his 22 years of industry service, Prothero has achieved certifications in industry wide technology-based solutions including Microsoft’s suite of applications and development tools as well in organizational focuses like Project & Program Management and Pragmatic Marketing. Prothero loves to read about new technologies and operational processes that solve the challenges that come to implementing technology.

 

During his time in the industry  Prothero was part of the team of consultants that developed and rolled out the first enterprise managed Food Service and Customer Self Service Kiosk solutions; returning a high ROI for investment as well as building profitability though white label branding, integrate automatic upselling , quick order delivery and accuracy. Prothero also lead a large multiorganizational team of technologists, security and operations experts to standup one of the first PCI Certified Support solutions in the POS space.

 

Prothero is active in his community through involvement with the City of Dunedin Pipe Band, supports Dunedin Scottish Arts Foundation, as well as supporting his son in the Boy Scouts of America. He resides in Clearwater Fl with his wife and two children, loves to fish, tinker around with his car or get involved in any activity that involves thinking and working with his hands…

WHAT ATTRACTED YOU TO THE FINTECH INDUSTRY AND SOUND PAYMENTS?

I was seeking a position where I can bring my 20+ years of Industry experience as a value add to an organization. I’ve served many roles from Technical Field Implementations , Systems Integration Architecture, Project Management and Program Management of both site and enterprise application systems. Sound Payments has given me the opportunity to combine all of this experience and build a business around the best practice methodologies of each.

HOW DO YOU CREATE VALUE AND WHAT DO YOU ENJOY THE MOST?

I am driven to bring order to chaos and to build solid processes and procedures that enable a business to grow and scale and not overwhelm. My driving motto is to keep it simple, utilize the expertise of my teams and lead the ship in one direction so business can be executed efficiently and smoothly.

WHAT WOULD BE THE TOP TWO MOST INTERESTING PLACES YOU VISITED AND WHAT WAS THE MOST MEMORABLE MOMENT?

I am a big fan of mainland Europe. My wife, children and I actually refer to the Czech Republic as our second home. As to visiting anywhere there is history is exciting to me. Europe happens to have a deep root for us.

WHAT ARE YOUR TOP TWO FAVORITE BOOKS?

I don’t have a favorite book or books per say. I read a lot of technical articles and blogs rarely novels or large nonfictional stories. This said I’ve recently enjoyed the book “Execution: Discipline of Getting things Done” by Larry Bossidy & Ram Charan. For skills reading I tend to lean towards technology studies on Cloud and Web development and Security. For spiritual growth I enjoy books by CS Lewis.